HR customers - new improvements to our service

2nd November, 2016

As part of the ongoing development of our traded HR services for school and academy customers, we’re changing our arrangements for handling your telephone and e-mail enquiries.


With effect from 7 November 2016, existing HR Direct arrangements will be replaced by a new HR Advice and Support team operating within Educator Solutions HR Services.  The Advice and Support team will manage those calls and e-mails from school and academy customers that HR Direct previously handled.  The team will be totally school and academy focused and located alongside our HR consultancy, policy and administration teams to allow swifter resolution of enquiries and easier handoff to specialist colleagues when required. 

The team will continue to manage a wide range of calls from school and academy managers and employees including those relating to employment contracts, pay and deductions, health and safety training along with providing first line support on employee relations issues and policy interpretation. 

If you previously called HR Direct on 01603 222212 or e-mailed to HRDirect@norfolk.gov.uk, in future please contact:-

Educator Solutions HR advice and support

01603 307760

HRenquiry@educatorsolutions.org.uk

Please note that other direct numbers in Educator Solutions HR Services, Payroll, Health, Safety & Wellbeing and their respective group mailboxes are unaffected by this change.

We value your feedback, please do get in touch






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